Yes! Oppa Crew Guidelines

English Final v1.3

These are the basic operating guidelines for Yes! Oppa Crew spending a Hangout with a Guest.

The goal isn't to pile up rules. It's for every Crew member to understand how Yes! Oppa works, so that every Guest gets a consistent experience.

1. Yes! Oppa and your role as Crew

Yes! Oppa is a Local Hangout / Social Experience service where travelers visiting Korea spend time with a local Crew member.

What a Guest is really choosing at Yes! Oppa is not a fixed sightseeing route or travel schedule. It's the time they spend with the Crew member they picked.

Your role is not to lead the Guest along a fixed sightseeing route.

Leading a fixed sightseeing route, or giving expert commentary on the history and culture of the places you visit, is not your main role.

Your role is to talk with the Guest, walk around, eat, visit cafés, go shopping, take photos, spending time together naturally.

What matters most is that when the Hangout ends, the Guest feels,

“I had a great time in Korea with a local friend.”

You don't need to know everything

You don't need to know every attraction, food, custom, or piece of history in Korea.

If you don't know the exact answer to a Guest's question, you don't have to force an explanation.

“I'm not sure about that one either. Want to look it up together?”

is a perfectly natural way to respond.

What matters for Crew is not delivering a lot of knowledge. It's making sure you and the Guest have a good time together.

A Hangout is built together

You do not write or design a separate sightseeing route or travel schedule for the Guest.

What you actually do and where you go during the Hangout is decided as you talk with the Guest.

It's good to naturally suggest cafés, restaurants, shopping spots, neighborhoods, or activities you like from your own experience.

For example:

“There's a café nearby I really like. Want to try it?”

“We can look around here a bit longer, or move on somewhere else. Which sounds better?”

Make decisions together through conversations like these.

On the other hand, you don't need to create a detailed sightseeing route based on the Guest's preferences, hand it to them, or lead the Hangout according to a route you decided in advance.

What matters is the feeling of moving together with the Guest, rather than leading them.

How a Hangout basically works

GOOD

Guest + Crew → talk → share ideas → decide together → Hangout

AVOID

Crew → builds a sightseeing route → hands over a fixed route → leads the Guest along it

2. Getting ready before the Hangout

You don't plan it, but you don't show up unprepared either

Before the Hangout, check the Guest's booking details and requests.

At minimum, check the following.

If the Guest has mentioned an area or activity they're interested in, it helps to have a few relevant places or activities in mind.

For example, if the Guest said they want cafés and shopping in Seongsu, having 2 or 3 cafés or shops you know or like in mind is enough.

Suggesting places or activities from your own experience is fine.

That said, you do not design the Guest's overall trip or work out the best sightseeing route for them, and you do not create a detailed schedule or sightseeing route for the Guest to follow.

You don't plan it, but you don't show up unprepared either.

Travel bookings and purchases

Suggesting a place or activity and booking or buying on the Guest's behalf are different things.

Accommodation, flights, rental cars, transportation, admission tickets to attractions, show tickets, paid experiences: as a rule, Guests make travel-related bookings and purchases themselves.

You don't need to book or buy these products on the Guest's behalf.

If a Guest asks for help with something like this and you're not sure how to respond, let HQ know.

Don't take the Guest's money yourself.

If something like an experience or an admission ticket has to be booked and paid for in advance, don't book it for the Guest and collect the money from them. Let HQ know through the Group Chat instead. HQ checks the booking and the cost and takes it from there.

As in Article 7(1) of your contract, every payment is settled through the company. It is the same rule as for extensions and for the travel cost after 11 pm.

3. WhatsApp Group Chat

Yes! Oppa uses a WhatsApp Group Chat with the Guest, the Crew, and HQ as its official communication channel.

Please keep communication about the Hangout and the booking in the Group Chat.

Before the Group Chat: the first chat on your Crew page

On your Crew profile page on the Yes! Oppa website, the first chat with a visitor is held by an AI (Ara), in your introduction and your way of speaking.

The AI never promises or confirms a booking, a schedule or a price. It asks only for the basics, like the date and time, and then hands over to HQ. If a visitor asks, it says openly that it is an AI: 「the first chat is AI, the person you meet is that Crew」.

So in the Group Chat, the Guest may mention that first chat, something like 「we talked on your page」. Just go along with it naturally.

The examples of how the AI speaks are made from things you actually said. Nothing is made up.

There is nothing extra you need to do. The time the AI spends chatting is not part of your working time.

Say hello first

Once HQ introduces you in the Group Chat, say hello to the Guest first.

Don't wait for the Guest to speak first.

It doesn't need to be long.

A short self-introduction, along with letting them know you're glad to meet them and looking forward to the Hangout, is enough.

A Guest's first impression doesn't start when you meet in person. It starts in the Group Chat.

Booking changes

If something important about the booking needs to change (date, time, meeting spot, duration), confirm it with HQ through the Group Chat.

Even if you and the Guest have agreed between yourselves, don't finalize booking changes privately.

Booking changes are final only after HQ confirms them.

4. Meeting the Guest for the first time

When you meet the Guest, just start the Hangout naturally.

You don't need to re-explain Yes! Oppa or how a Hangout works, and there's no set script.

Rather than rushing to figure out what to do first, it's fine to spend some time talking and getting comfortable with each other.

Even if you checked the Guest's requests in advance, what they want to do or how they are feeling that day may be different.

“Anything you especially want to do today?”

“Hungry? Or shall we walk a bit first?”

Check naturally what the Guest wants to do right now.

You don't have to follow what you prepared exactly.

You might end up talking at a café longer than expected, or find somewhere interesting while walking and go in.

If the time you spend together is enjoyable, the Hangout is going well.

5. Costs during the Hangout

As a rule, the Guest covers the basic costs that naturally come up while you and the Guest spend time together.

For example, things you use together:

If you need to pay in order to join the Guest at a place or participate in an activity during the Hangout, the Guest also covers your related cost.

If how a cost should be handled is unclear, check with HQ rather than deciding on your own.

Be considerate about the Guest's costs

As much as possible, don't steer the Guest toward expensive food or unnecessarily expensive places or activities.

Since the Guest is covering the costs, choose places and activities you can enjoy together within a reasonable range.

For restaurants or activities that cost a lot, check with the Guest first and decide together.

Naturally, it's fine if the Guest chooses a restaurant or activity they want themselves.

Costs unrelated to the Hangout, like your own shopping or personal purchases, are yours to cover.

6. Getting around, and your own car

Public transportation or taxis are the standard way to get around during the Hangout.

Do not use your own car to provide a separate paid transport service to the Guest.

You must not charge or accept driving fees, fuel costs, or transport fees from the Guest in exchange for using your own car.

If you run into a situation about getting around that's hard to judge, check with HQ.

7. Drinking and physical boundaries

Drinking is allowed, but never to excess

Drinking with the Guest during the Hangout is allowed.

But you must never drink to excess, and you must pace yourself.

Even when drinking, stay in a state where you can judge the situation normally and control your own behavior.

Even in a friendly atmosphere, or if the Guest keeps offering you drinks, you are responsible for managing your own alcohol intake.

Enjoying a drink together is fine, but you must not drink enough to affect your judgment or behavior.

If the conversation starts to blur, getting around starts to feel hard, or you find it hard to judge your own or the Guest's safety, that is when you stop. This is what Article 8(1)(5) of your contract means by drinking to the point where you can no longer do the work normally.

Respect each other's culture and boundaries

You and the Guest may have different cultures, lifestyles, and personal boundaries.

What feels natural by your own standards may feel uncomfortable to the other person, so respect each other's cultural differences and personal boundaries.

Avoid behavior that makes the other person uncomfortable or crosses their personal boundaries.

Physical contact between Crew and Guests is not allowed

Yes! Oppa Hangouts do not allow intentional physical contact between Crew and Guests.

This standard applies equally to both Crew and Guests, regardless of cultural difference or whether it's meant as a gesture of friendliness.

Even if the Guest initiates physical contact, decline and keep an appropriate distance.

You must not initiate physical contact with the Guest either.

This applies the same way when alcohol is involved.

If the Guest's behavior makes you uncomfortable, or physical contact happens repeatedly, you don't have to put up with it or go along with it.

8. Safety and problem situations

If you judge that your safety or the Guest's safety could be at risk, you don't have to force the Hangout to continue.

For example:

In situations like these, put safety first and let HQ know through the WhatsApp Group Chat.

If the situation is serious or there is immediate danger, move to a safe place and prioritize your safety rather than waiting for HQ to reply.

You do not need to keep a Hangout going while enduring a dangerous or seriously uncomfortable situation.

Even when something comes up and it's hard to judge how to respond, share the situation with HQ rather than trying to solve it alone.

If you're unsure, tell HQ. If you're in danger, move to a safe place and prioritize your safety.

9. Hangout Times and Late Arrivals

Give yourself enough travel time so you can meet the Guest at the agreed time.

There's no set rule about how many minutes early you should arrive.

If something unexpected means you'll be late, let the Guest and HQ know through the WhatsApp Group Chat as soon as you can.

If the Guest is late

Even if the Guest arrives later than the agreed time, the Hangout's end time is not extended.

For example, for a Hangout booked from 2 PM to 6 PM, if the Guest arrives at 2:30 PM the Hangout still ends at 6 PM.

You don't need to provide extra time to make up for the Guest being late.

If you are late

If the Hangout starts late for reasons on your side, the Hangout time the Guest booked must be honored.

If it's hard for you to extend the time yourself, don't decide on your own. Let HQ know.

HQ will check the situation with the Guest and make the needed adjustments.

Time lost because the Guest was late is not added back.
Time lost because the Crew was late must be made up.

10. If the Guest doesn't show up

If the agreed time arrives and the Guest isn't there, contact them through the WhatsApp Group Chat.

If there's no reply and you can't reach them for 30 minutes or more, let HQ know.

Rather than ending the Hangout and leaving on your own, check the situation with HQ before deciding whether to end it.

Even if you reach the Guest afterwards and the Hangout starts, the originally booked end time does not change.

11. Photos

If there's a good moment or spot for a photo, offer naturally to take one for the Guest.

You don't need to wait for the Guest to ask first.

“Want me to take a photo here?”

is an easy way to offer.

If the Guest wants photos, help them out and enjoy it.

That said, if the Guest doesn't want photos taken, don't take them.

If you took photos but the Guest said they don't want them posted anywhere, tick 「The guest said they did not want photos posted」 in your Hangout report.

You're not expected to provide professional photography.

Helping the Guest naturally capture a good moment in Korea is plenty.

12. Ending the Hangout and extending time

A Hangout runs on the time the Guest booked.

As the end time approaches, wrap up the Hangout naturally.

If the Guest wants to extend the time

The Guest may want to extend the Hangout.

If the Guest asks to extend the Hangout, first let them know whether you're available.

If you both agree to extend, request the extension through HQ in the WhatsApp Group Chat.

Do not decide the additional time or cost yourself, or accept payment privately.

HQ will provide the Guest with instructions for the additional time and payment. Once the extension is officially confirmed, you can continue the Hangout.

Until the extension is confirmed, the originally booked end time applies.

Extensions are not handled privately between Crew and Guest. They go through HQ.

When a Hangout ends after 11 pm

For bookings that end after 11 pm, your travel cost to get home is included in what the Guest pays.

Let us know the expected amount in advance. We bill the Guest and pay it out with your fee.

Same if extending the day takes you past 11 pm. Extensions come to us anyway, so we settle the travel cost at the same time.

Please don't take it from the Guest directly. If they offer, decline politely and tell us.

Personal contact after the Hangout

Once the Hangout is over, please refrain from contacting the Guest personally or meeting them on your own.

If the Guest reaches out first or asks to meet again, decline politely. If they would like to see you again, point them to HQ and we will take it from there.

Meeting a Guest without going through Yes! Oppa is not a Yes! Oppa service, and the Yes! Oppa name must not be used for it.

13. The Hangout report

When the Hangout is over, leave a short note about how it went.

At the planned end time, a KakaoTalk message called 「동행 리포트」 arrives. Its button opens your Crew link for this Hangout, and you leave the note under 「How did today go?」.

Only the starred fields are needed.

The rest you can fill in as much or as little as you like.

The report is a record that the work is done, and a way for us to make the service better. It does not tell you how to run a Hangout, and there is no score.

If the Hangout runs over several days, leave one note for each day. The message comes each day too.

A finished inquiry becomes read-only on your Crew screen, but you can still change your report from the same link at any time.

14. Questions and getting help

If you're unsure how to judge a Guest's request or a situation during the Hangout, you don't have to decide everything on your own.

For anything about an ongoing Hangout or booking, let HQ know through the WhatsApp Group Chat.

Bookings, costs, time changes, problems with a Guest, or anything else that's hard to judge: check it with HQ.

The most important thing to remember

Your role is not to lead the Guest along a fixed sightseeing route.

You don't have to think you need to keep explaining things or show them a lot of places.

Rather than building a finished sightseeing route for the Guest, talk with them and decide together what you both want to do in the moment.

Suggest places you like, walk together, eat, talk, laugh, and help out naturally when it's needed.

Respect each other's culture and personal boundaries, and build a Hangout you can both be comfortable in.

Ask yourself this:

“If I were traveling in an unfamiliar country, would I want to spend time with someone like me?”

A Yes! Oppa Crew member is not someone who walks a Guest through a fixed sightseeing route.

You're someone who helps create a great time in Korea together with the Guest.